SensorPush FAQs: Comprehensive Guide to Setup, Usage, and Troubleshooting

• Get started with SensorPush hassle-free! Access the user guide for setup guidance. Easily configure your G1 WiFi Gateway and sensors, optimising their placement for the best coverage. Learn about multi-device compatibility, troubleshooting tips, account creation, and utilising features like barometric pressure readings. These FAQs cover everything, from managing multiple gateways to addressing connectivity issues with iPhone Personal Hotspots, ensuring a smooth setup and usage experience.

SETUP

• Where can I find an owner's manual / user guide?
• How do I set up my new G1 WiFi Gateway?
• How do I set up my new sensor?
• How many sensors can I use with a single phone or Gateway?
• What is the wireless range of SensorPush sensors? How far will the signal travel?
• Where should I place my sensor? How much area does it cover? How many sensors will I need?
• Can I use multiple gateways with a single account? How do I add another gateway to my account?
• How do I disable Android battery optimizations so I can receive alerts via Bluetooth with the app in the background?
• Can one sensor be used with multiple accounts?
• How many phones or other mobile devices can I use with the same sensor or Gateway?
• How do I create an account?
• Why does the SensorPush app for Android require location permissions?
• How can I view barometric pressure?
• Why can't I connect to the Personal Hotspot on my iPhone?

ALERTS

• What if the internet or power to my gateway goes down? Will I still get alerts?
• How do I configure alerts?
• Are there email alerts?

CALIBRATION

• Can I calibrate my SensorPush sensor? How?
• Do SensorPush sensors come with a NIST calibration certificate?

BATTERY

• How long will the battery last? And how do I change the battery?
• I changed the battery in my sensor, so why is my Gateway or phone not picking it up?
• Where can I find reliable batteries?

DATA STORAGE

• How do I export my data from the app?
• Does SensorPush Cloud have an open API?
• Can I view my SensorPush devices from a desktop or laptop computer or from a web browser?
• How often do SensorPush sensors record data?
• How many days of readings can the sensor store? And what happens after that?
• How can I reset my SensorPush sensor?

GENERAL TOPICS

• How do I use the CSV Export tool in the Gateway Cloud Browser Dashboard?
• Is there a monthly fee?
• How do I change the email used to login to my SensorPush account?
• How do I reset the password I use to login to my SensorPush account?
• Can I use SensorPush in a refrigerator, freezer, or walk-in cooler?
• Can I use SensorPush sensors outdoors?

TROUBLESHOOTING

• My sensor isn't working. Help!
• My sensor and gateway are periodically not reporting data or only reporting intermittently.
• My gateway is offline / cannot access the internet.
• My sensor is working with the G1 WiFi Gateway, but I can't get data directly via Bluetooth.
• I have multiple sensors and am not sure which one is which.